Support

Check Compatibility

First of all, Kithara generally recommends utilizing the free trial version. Test your system with the full functional range of Kithara RealTime Suite for 90 days.

Regarding Issues

In case of questions or issues, please first contact us via email at . This way, our developers are able to examine the subject and to find a solution. Usually, you will get a reply within two working days. In case of an increased rate of inquiries, the processing time may be delayed.

Simple or Complex?

The handling of simple and small requests is free. For more time-consuming solutions and major adjustments, a service agreement is necessary. Furthermore, we will gladly arrange an individual development contract, such as for developing custom drivers for specific hardware. In case of an extended cooperation, you will also gain access to our online project management system, which allows for a more direct communication with our developers.