First of all, Kithara generally recommends utilizing the free trial version. Test your system with the full functional range of Kithara RealTime Suite for 90 days.
When facing issues
Please first find out whether your question has already been answered in the FAQ or online documentation. If the problem persists, please send your first inquiry to . This allows us to look into the issue and find a solution. Usually, you will get a reply within two work days. In case of increased volumes of inquiries, processing times may be higher.
Further support inquiries are handled via our ticket system, which enables you to directly communicate with our developers. There you will also find a detailled overview of already processed support hours as well as remaining hours.
With the purchase of our real-time products, every customer receives 10 free hours of technical support. For additional help, Kithara offers support packages with 20, 50 and 100 hours.